Florian v. Wangenheim new Co-Editor

Posted by werkunz
On November 27, 2023
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The Journal of Service Research (JSR) is delighted to announce that Professor Florian von Wangenheim joins the editorial team as a Co-Editor. Florian replaces Edward Malthouse as he steps down due to personal reasons. JSR is widely considered the world’s leading service research journal. JSR’s 2-Year Impact Factor is 12.4 and Scopus CiteScore is 17.2, […]

Paper Development Workshop on GenAl service

Posted by werkunz
On September 7, 2023
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Paper Development Workshop @ Hawaii International Conference on System Sciences (HICSS-57) Oahu, Hawaii, Jan 3 or 4, 2024 We would like to invite you to a pre-conference event about the Special Issue on “GenAI service” at the Journal of Service Research. This event takes the format of a half-day workshop in which the potential contributors […]

Special Issue on GenAl service

Posted by werkunz
On September 7, 2023
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Call for Papers – Journal of Service Research Special Issue on GenAl Service Submission deadline: May 1, 2024 JSR invites submissions for a multidisciplinary and multimethod special issue on GenAI Service. JSR is widely considered the world’s leading service research journal. JSR’s 2-Year Impact Factor is 12.4 and Scopus CiteScore is 17.2, which places it […]

Clay Voorhees new JSR Co-Editor

Posted by werkunz
On August 8, 2023
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The Journal of Service Research (JSR) is delighted to announce that Professor Clay Voorhees joins the editorial team as a Co-Editor. Professor Voorhees replaces Stephanie Noble as she transitions to a new role. JSR is widely considered the world’s leading service research journal. JSR’s 2-Year Impact Factor is 12.4, and Scopus CiteScore is 17.2, which […]

Great success – two JSR author workshops at Frontiers Conference

Posted by werkunz
On July 15, 2023
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The special issue for Smart Service Failure-Recovery and Human-Robot Interactions in Service had pre-conference author workshops at the 2023 Frontiers in Service Conference in Maastricht, the Netherlands (June 15, 2023). The overall objective of these workshops was to help participants to discuss and refine their original work and create opportunities for interested authors to exchange ideas, provide feedback, and […]

JSR Awards 2022

Posted by werkunz
On July 15, 2023
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Join us in congratulating the winners for the JSR best article published in 2022, the best reviewer and outstanding associate editor of the year, and the awards’ finalists! Best Paper Award Winners Josina Vink and Kaisa Koskela-Huotari (2022), “Building Reflexivity Using Service Design Methods“ The transformative potential of service design rests on its ability to […]

Impact Factors JSR 2023

Posted by werkunz
On July 15, 2023
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The Web of Science Journal Citation Report is out and JSR had a great showing: Thank you for all your support for JSR to make this happen. I look forward to a continuing prosperous year. Ming-Hui Huang JSR Editor-in-Chief

Special Issue Call: Human-Robot Interactions in Service

Posted by werkunz
On April 11, 2023
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Call for Papers for a Special Issue of the Journal of Service Research. Human-Robot Interactions in Service Guest Editors: van Doorn J, Odekerken-Schröder G & Spohrer J Deadline: 1 October 2023 JSR invites submissions for a multisector, multidisciplinary, multicultural special issue on Human-Robot Interactions in Service. JSR is broad, interdisciplinary, and impactful. JSR ranked 2nd (top […]

Special issue call: Smart Service Failure-Recovery

Posted by werkunz
On April 11, 2023
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Call for Papers for a Special Issue of the Journal of Service Research. Smart Service Failure-Recovery Guest Editors: Grégoire Y, Van Vaerenbergh Y, Orsingher C, & Gelbrich K. Deadline: 1 June 2023 The field of service failure-recovery (SFR) is one of the most established in service. However, recent reviews (see references) attest that this prolific […]

Impact Factors JSR 2022

Posted by werkunz
On June 29, 2022
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Dear all, Now all the 2021 major journal metrics have been out, and JSR continues to be very strong. We rank no. 1 in Scopus CiteScore (16.3) among major marketing, consumer, and service journals, and rank no. 3 in Web of Science Journal Citation Indicator (JCI) (2.09) among major marketing and consumer journals, and no. […]