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The Journal of Service Research

The World’s Leading Service Research Journal

Vision

A leader in the service community that is inclusive of all service disciplines.

Multidisciplinary

All service-relevant papers are welcome.

Scope

A global journal. Papers from all over the world are welcome, and language and cultural disadvantages should be tolerated.

Impact

Publishes impactful research, i.e., answering important, unsolved questions, not papers that simply fill small gaps in the literature.

Frontier

JSR is willing to develop important novel ideas with authors until they are rigorous enough for publication.

Method

Welcomes multiple methods and multiple sources of data, which may be relevant to our multiple stakeholders.

Implication

Aims to be relevant to all service stakeholders, including service customers, researchers, managers, or policymakers.

Testimonials

With service being the largest and fastest-growing part of the economy, the FT50 needs a journal that focuses on that. JSR is the obvious candidate.

Roland Rust,
Distinguished University Professor University of Maryland

JSR is read and discussed by executives, service innovation professionals, and researchers at IBM for two decades. 

Jim Spohrer,
Director IBM Cognitive Opentech Group

JSR is the world’s leading service research journal. The latest developments in how to create uplifting service can be found there.

Ron Kaufmann,
Author of the New York Times best-seller Uplifting Service

JSR’s high quality, high impact articles have made it the number one service journal in the world. 

Mary Jo Bitner,
Former Executive Director ASU Center for Service Leadership

The Journal of Service Research (JSR), peer-reviewed and published quarterly, is widely considered the world’s leading service research journal. It is a must-read to keep up with the latest in service research. Practical and readable, JSR offers the necessary knowledge and tools to cope with an increasingly service-based economy. JSR features articles by the world’s leading service experts, from both academia and the business world. This journal is a member of the Committee on Publication Ethics (COPE).

Web of Science impact factor: 8th among all business journals; 2-year impact factor 10.67, 5-year impact factor 13.40

2020 CiteScore 14.1; 3rd (top 99%) out of 1,269 Sociology and Political Science journals; 15th out of 1,983 Business, Management and Accounting journals

SJR (accounts for number, and source, of citations): 4.43, top of service journals

Acceptance rate: 6.4%

Desk reject rate: 48%
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