Special Issue on AI-Enabled Experience Innovation

Posted by werkunz
On December 18, 2025
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Call for Papers Special Issue on AI-Enabled Experience Innovation Special Issue Editors: Bernd Schmitt, Columbia University (bhs1@gsb.columbia.edu)Ming-Hui Huang, National Taiwan University (huangmh@ntu.edu.tw)Sanjay Sood, University of California, Los Angeles (sanjay.sood@anderson.ucla.edu) Shuyi Hao, ICN Business School & CEREFIGE (shuyi.hao@icn-artem.com) Submission Deadline: Full papers due September 30, 2026 AI is innovating how service experiences can be designed, curated, […]

Journal of Service Research Names Co-Editors

Posted by werkunz
On November 13, 2025
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The Journal of Service Research (JSR) has named four Co-Editors to serve with Editor-in-Chief-Elect Florian von Wangenheim for his term beginning January 1, 2026. They are Beibei Dong, Elina Jaakkola, Bart Lariviere, and Vikas Mittal. Dr. Beibei Dong is the George N. Beckwith ’32 Professor and Professor of Marketing at Lehigh University, Pennsylvania. She earned her Ph.D. in […]

Florian Wangenheim Named Editor-in-Chief Elect of Journal of Service Research

Posted by werkunz
On October 21, 2025
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We are delighted to announce that Professor Florian Wangenheim has been named Editor-in-Chief Elect of the Journal of Service Research (JSR), for a three-year term to replace Ming-Hui Huang, whose term ends later this year. Since its inception in 1998, JSR has consistently been the top-cited and most prestigious service research journal. It is currently one of the […]

Call For Papers – GenAI and Agentic AI

Posted by werkunz
On September 9, 2025
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Special Issue: Generative AI (GenAI) and Agentic AI at the Marketing–Operations Interface in the Production and Operations Management (POM) Guest Editors Recent breakthroughs in artificial intelligence are reshaping how firms integrate marketing and operations. Advances in generative AI (GenAI) (e.g., large language models, diffusion systems) and agentic AI (autonomous, goal-directed systems) are transforming both customer engagement […]

SERVSIG Mentoring Webinar

Posted by werkunz
On September 7, 2025
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SERVSIG Mentoring Webinar “Publishing in Top Service Journals”3 October 2025 (11 AM EST, 4 PM BST)online This webinar is targeted for early-career service scholars. The purpose of this webinar is to provide guidance to early-career service scholars on how to engage successfully with top journals. Panelists– Ming-Hui Huang (Journal of Service Research)– Dipayan Biswas (Journal […]

JSR Awards 2025

Posted by werkunz
On July 28, 2025
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The Journal of Service Research (JSR) is pleased to announce its 2024 award recipients at the 2025 Frontiers in Service Conference, held in Montreal, Canada: 2024 Roland T. Rust JSR Best Article Award A vote of the JSR AEs and ERB was taken in February 2025, which considered all articles published in JSR in 2024 […]

JSR Research Paper Development Workshop

Posted by werkunz
On March 29, 2025
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Theme: Beyond Digital: Redefining The Future of Service Time: 1 pm – 5 pm, 2 June 2025 Venue: RHUL, Egham campus, UK Submission Deadline: 25 April 2025 Journal Editors: Professor Ming-Hui Huang is a Distinguished University Professor and Distinguished Professor at the Department of Information Management, National Taiwan University and a Distinguished Research Fellow at […]

Call for nomination EiC JSR

Posted by werkunz
On March 28, 2025
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CALL FOR NOMINATIONSEditor-in-ChiefJournal of Service Research The Journal of Service Research (JSR) is soliciting nominations (self-nominations also accepted) for a new Editor-in-Chief (EIC), with a four-year term to begin sometime later this year. JSR is the world’s top-cited service research journal, and has, on occasion, been among the five top-cited journals in all of business. The Journal of Service Research is open […]

Roland T. Rust Best Article Award

Posted by werkunz
On February 6, 2025
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The Journal of Service Research is pleased to announce that the JSR Best Article Award will henceforth be known as the Roland T. Rust Best Article Award. Professor Rust, the founder and founding editor of JSR, will sponsor the award, which will include a $1000 prize to the winning authors. Rust is one of the world’s leading service experts, a […]

2025 Frontiers in Service in HEC Montréal (Canada)

Posted by werkunz
On September 2, 2024
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Frontiers in Service 2025 “Staying at the Forefront of Business through Service” 16-20 July 2025 HEC Montréal, Canada conference website: https://frontiers-in-service-2025.hec.ca/ In 2025, the Frontiers in Service Conference will be hosted by HEC Montréal and convene at their brand-new downtown campus—the building Hélène Desmarais. Please mark your calendar and join us in downtown Montréal, one of the best downtowns […]