JSR in China

Posted by werkunz
On August 3, 2026
0

Advancing Global Service Research through Meet-the-Editor Sessions and Paper Development Workshops The Journal of Service Research (JSR) was delighted to host two highly successful outreach and paper development events in China this summer, reflecting the journal’s strong commitment to engaging with its rapidly growing author community in Asia, especially China. JSR at Fudan University, Shanghai […]

JSR Awards 2025

Posted by werkunz
On August 3, 2026
0

Traditionally, the Journal of Service Research awards are given out during the Frontiers in Service conference. This summer 2026 at Hanken School of Economics in Helsinki, the winners for the best paper published in 2025 were announced. Join us in recognising the authors’ contribution to our field, as well as the JSR best reviewer and outstanding associate […]

Special Issue on AI-Enabled Experience Innovation

Posted by werkunz
On December 18, 2025
0

Call for Papers Special Issue on AI-Enabled Experience Innovation Special Issue Editors: Bernd Schmitt, Columbia University (bhs1@gsb.columbia.edu)Ming-Hui Huang, National Taiwan University (huangmh@ntu.edu.tw)Sanjay Sood, University of California, Los Angeles (sanjay.sood@anderson.ucla.edu) Shuyi Hao, ICN Business School & CEREFIGE (shuyi.hao@icn-artem.com) Submission Deadline: Full papers due September 30, 2026 AI is innovating how service experiences can be designed, curated, […]

Journal of Service Research Names Co-Editors

Posted by werkunz
On November 13, 2025
0

The Journal of Service Research (JSR) has named four Co-Editors to serve with Editor-in-Chief-Elect Florian von Wangenheim for his term beginning January 1, 2026. They are Beibei Dong, Elina Jaakkola, Bart Lariviere, and Vikas Mittal. Dr. Beibei Dong is the George N. Beckwith ’32 Professor and Professor of Marketing at Lehigh University, Pennsylvania. She earned her Ph.D. in […]

Florian Wangenheim Named Editor-in-Chief Elect of Journal of Service Research

Posted by werkunz
On October 21, 2025
0

We are delighted to announce that Professor Florian Wangenheim has been named Editor-in-Chief Elect of the Journal of Service Research (JSR), for a three-year term to replace Ming-Hui Huang, whose term ends later this year. Since its inception in 1998, JSR has consistently been the top-cited and most prestigious service research journal. It is currently one of the […]

Call For Papers – GenAI and Agentic AI

Posted by werkunz
On September 9, 2025
0

Special Issue: Generative AI (GenAI) and Agentic AI at the Marketing–Operations Interface in the Production and Operations Management (POM) Guest Editors Recent breakthroughs in artificial intelligence are reshaping how firms integrate marketing and operations. Advances in generative AI (GenAI) (e.g., large language models, diffusion systems) and agentic AI (autonomous, goal-directed systems) are transforming both customer engagement […]

SERVSIG Mentoring Webinar

Posted by werkunz
On September 7, 2025
0

SERVSIG Mentoring Webinar “Publishing in Top Service Journals”3 October 2025 (11 AM EST, 4 PM BST)online This webinar is targeted for early-career service scholars. The purpose of this webinar is to provide guidance to early-career service scholars on how to engage successfully with top journals. Panelists– Ming-Hui Huang (Journal of Service Research)– Dipayan Biswas (Journal […]

JSR Awards 2025

Posted by werkunz
On July 28, 2025
0

The Journal of Service Research (JSR) is pleased to announce its 2024 award recipients at the 2025 Frontiers in Service Conference, held in Montreal, Canada: 2024 Roland T. Rust JSR Best Article Award A vote of the JSR AEs and ERB was taken in February 2025, which considered all articles published in JSR in 2024 […]

JSR Research Paper Development Workshop

Posted by werkunz
On March 29, 2025
0

Theme: Beyond Digital: Redefining The Future of Service Time: 1 pm – 5 pm, 2 June 2025 Venue: RHUL, Egham campus, UK Submission Deadline: 25 April 2025 Journal Editors: Professor Ming-Hui Huang is a Distinguished University Professor and Distinguished Professor at the Department of Information Management, National Taiwan University and a Distinguished Research Fellow at […]

Call for nomination EiC JSR

Posted by werkunz
On March 28, 2025
0

CALL FOR NOMINATIONSEditor-in-ChiefJournal of Service Research The Journal of Service Research (JSR) is soliciting nominations (self-nominations also accepted) for a new Editor-in-Chief (EIC), with a four-year term to begin sometime later this year. JSR is the world’s top-cited service research journal, and has, on occasion, been among the five top-cited journals in all of business. The Journal of Service Research is open […]