10th Anniversary Organizational Frontlines – Special Issue

Posted by werkunz
On August 26, 2024
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Journal of Service Research announces a… “10th Anniversary Organizational Frontlines” Special Issue Submission Window: March 31, 2025 – May 31, 2025 Guest editors: Todd Arnold, Mike Brady, Tom Brown, Jagdip Singh To mark the 10th anniversary of the Organizational Frontlines (OF) initiative, the Journal of Service Research is excited to announce a Special Issue focused […]

JSR Awards 2024

Posted by werkunz
On August 18, 2024
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Traditionally, the Journal of Service Research awards are given out during the Frontiers in Service conference. This summer 2024 in Florida, the winner of the best paper published in 2023 were announced. Join us in recognizing the authors’ contribution to our field. Jochen Wirtz, Werner H. Kunz, Nicole Hartley, and James Tarbit (2023), Corporate Digital Responsibility in […]

Impressions from the Frontiers in Service Conference 2024

Posted by werkunz
On July 26, 2024
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Paper Development Workshop – Disadvantaged and Vulnerable Consumers

Posted by werkunz
On March 29, 2024
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We will organize an author workshop at the 2024 Frontiers in Service Conference. We would like to invite you to a pre-conference event concerning the Special Issue on “Disadvantaged and Vulnerable Consumers” at the Journal of Service Research. This event takes the format of a half-day workshop in which the potential contributors to this Issue will […]

Special Issue on Disadvantaged and Vulnerable Consumers

Posted by werkunz
On March 26, 2024
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Call for Papers for a Special Issue of the Journal of Service Research. Disadvantaged and Vulnerable Consumers Guest Editors: Hill R., Price L & Bone S Submission deadline: October 1, 2024 Disadvantaged and vulnerable consumers are at risk of detrimental marketplace outcomes for a range of reasons including physical, mental, emotional, financial, or social circumstances […]

Impressions from HICSS 2024

Posted by werkunz
On January 12, 2024
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My Journey to BoP Service Research

Posted by werkunz
On December 16, 2023
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Guest article by Javier Reynoso. Repost from SERVSIG.org From research on WEIRD* societies to Latin America Manchester-2008 with Professors Brian Moores (my PhD Supervisor) and Barbara Lewis I attended the first service conference in 1992. It was a workshop organized by Professor Christian Grönroos in Helsinki, while I was a PhD student at the University […]

Special Sessions at the 2024 Winter AMA

Posted by werkunz
On November 27, 2023
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Panel session 1: 5pm, February 24 (Saturday), 2024, Room: SabalJournal of Service Research: An Academic-Practitioner Dialog on Managerial Service Panel session 2: 8am, February 25 (Sunday), 2024, Room Sawyer KeyJournal of Service Research: A Panelist-Audience Interaction on Managerial Service This special session introduces the “Managerial Service” special issue of Journal of Service Research (JSR), the leading service journal. […]

Florian v. Wangenheim new Co-Editor

Posted by werkunz
On November 27, 2023
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The Journal of Service Research (JSR) is delighted to announce that Professor Florian von Wangenheim joins the editorial team as a Co-Editor. Florian replaces Edward Malthouse as he steps down due to personal reasons. JSR is widely considered the world’s leading service research journal. JSR’s 2-Year Impact Factor is 12.4 and Scopus CiteScore is 17.2, […]

Paper Development Workshop on GenAl service

Posted by werkunz
On September 7, 2023
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Paper Development Workshop @ Hawaii International Conference on System Sciences (HICSS-57) Oahu, Hawaii, Jan 3 or 4, 2024 We would like to invite you to a pre-conference event about the Special Issue on “GenAI service” at the Journal of Service Research. This event takes the format of a half-day workshop in which the potential contributors […]