Journal of Service Research

Widely considered the world’s leading service research journal and a must read to keep up with the latest in service research

Latest News

Special Issue on AI-Enabled Experience Innovation

Posted by werkunz
On December 18, 2025

Call for Papers Special Issue on AI-Enabled Experience Innovation Special Issue Editors: Bernd Schmitt, Columbia University (bhs1@gsb.columbia.edu)Ming-Hui

Journal of Service Research Names Co-Editors

Posted by werkunz
On November 13, 2025

The Journal of Service Research (JSR) has named four Co-Editors to serve with Editor-in-Chief-Elect Florian von Wangenheim for his term beginning January 1,...

Florian Wangenheim Named Editor-in-Chief Elect of Journal of Service Research

Posted by werkunz
On October 21, 2025

We are delighted to announce that Professor Florian Wangenheim has been named Editor-in-Chief Elect of the Journal of Service Research (JSR), for...

Call For Papers – GenAI and Agentic AI

Posted by werkunz
On September 9, 2025

Special Issue: Generative AI (GenAI) and Agentic AI at the Marketing–Operations Interface in the Production and Operations Management (POM) Guest Editor

SERVSIG Mentoring Webinar

Posted by werkunz
On September 7, 2025

SERVSIG Mentoring Webinar “Publishing in Top Service Journals”3 October 2025 (11 AM EST, 4 PM BST)online This webinar is targeted for early-career...

JSR Awards 2025

Posted by werkunz
On July 28, 2025

The Journal of Service Research (JSR) is pleased to announce its 2024 award recipients at the 2025 Frontiers in Service Conference,...

JSR Research Paper Development Workshop

Posted by werkunz
On March 29, 2025

Theme: Beyond Digital: Redefining The Future of Service Time: 1 pm - 5 pm, 2 June 2025 Venue: RHUL, Egham campus, UK...

Call for nomination EiC JSR

Posted by werkunz
On March 28, 2025

CALL FOR NOMINATIONSEditor-in-ChiefJournal of Service Research The Journal of Service Research (JSR) is soliciting nominations (self-nominations also accept