Advancing Global Service Research through Meet-the-Editor Sessions and Paper Development Workshops The Journal of Service Research (JSR) was delighted to host two...

Traditionally, the Journal of Service Research awards are given out during the Frontiers in Service conference. This summer 2026 at Hanken School of...

Call for Papers Special Issue on AI-Enabled Experience Innovation Special Issue Editors: Bernd Schmitt, Columbia University (bhs1@gsb.columbia.edu)Ming-Hui

The Journal of Service Research (JSR) has named four Co-Editors to serve with Editor-in-Chief-Elect Florian von Wangenheim for his term beginning January 1,...

We are delighted to announce that Professor Florian Wangenheim has been named Editor-in-Chief Elect of the Journal of Service Research (JSR), for...

Special Issue: Generative AI (GenAI) and Agentic AI at the Marketing–Operations Interface in the Production and Operations Management (POM) Guest Editor

SERVSIG Mentoring Webinar “Publishing in Top Service Journals”3 October 2025 (11 AM EST, 4 PM BST)online This webinar is targeted for early-career...

The Journal of Service Research (JSR) is pleased to announce its 2024 award recipients at the 2025 Frontiers in Service Conference,...

Theme: Beyond Digital: Redefining The Future of Service Time: 1 pm - 5 pm, 2 June 2025 Venue: RHUL, Egham campus, UK...

CALL FOR NOMINATIONSEditor-in-ChiefJournal of Service Research The Journal of Service Research (JSR) is soliciting nominations (self-nominations also accept