Call for Papers Special Issue on AI-Enabled Experience Innovation Special Issue Editors: Bernd Schmitt, Columbia University (bhs1@gsb.columbia.edu)Ming-Hui Huang, National Taiwan University (huangmh@ntu.edu.tw)Sanjay Sood, University of California, Los Angeles (sanjay.sood@anderson.ucla.edu) Shuyi Hao, ICN Business School & CEREFIGE (shuyi.hao@icn-artem.com) Submission Deadline: Full papers due September 30, 2026 AI is innovating how service experiences can be designed, curated, […]

Journal of Service Research announces a… “10th Anniversary Organizational Frontlines” Special Issue Submission Window: March 31, 2025 – May 31, 2025 Guest editors: Todd Arnold, Mike Brady, Tom Brown, Jagdip Singh To mark the 10th anniversary of the Organizational Frontlines (OF) initiative, the Journal of Service Research is excited to announce a Special Issue focused […]

Call for Papers for a Special Issue of the Journal of Service Research.  Disadvantaged and Vulnerable Consumers Guest Editors: Hill R., Price L & Bone S Submission deadline: October 1, 2024 Disadvantaged and vulnerable consumers are at risk of detrimental marketplace outcomes for a range of reasons including physical, mental, emotional, financial, or social circumstances […]

Call for Papers for a Special Issue of the Journal of Service Research. Smart Service Failure-Recovery Guest Editors: Grégoire Y, Van Vaerenbergh Y, Orsingher C, & Gelbrich K. Deadline: 1 June 2023 The field of service failure-recovery (SFR) is one of the most established in service. However, recent reviews (see references) attest that this prolific […]