New JSR Leadership team

Professor Ming-Hui Huang has been named Editor-in-Chief Elect of the Journal of Service Research (JSR), for a four-year term to replace Mike Brady, whose term ends in Summer 2021.  Since its inception in 1998, JSR has consistently been the top-cited and most prestigious service research journal.  It is currently the 11^th highest-cited journal in all of business, according to the Web of Science. 

Professor Huang is Distinguished Professor in the Department of Information Management at National Taiwan University.  She is also Distinguished Research Fellow at the Center for Excellence in Research at the University of Maryland, and International Research Fellow at the University of Oxford’s Centre for Corporate Reputation.  Professor Huang currently serves as Chair of the INFORMS Service Science Section, and the Asia representative of the Board of AMA SERVSIG.  She previously served as Vice-President of the Association for Information Systems, and was recently named a Fellow of the European Marketing Academy.  Professor Huang has an extensive publication record, in academic journals such as JSR, the Journal of Marketing, Marketing Science, IJRM, JAMS, JMIS, and the Journal of Consumer Psychology; and managerial publications such as the California Management Review, Harvard Business Review, and MIT Sloan Management Review.  She has previously served as a special issue editor at JSR and other journals, and is currently an Associate Editor at JSR, IJRM, Information & Management, and Communications of the Association for Information Systems.  Her recent work on artificial intelligence in service won the JSR Best Article Award, as well as the Best Service Article Award from AMA SERVSIG.  Her most recent book, The Feeling Economy: How Artificial Intelligence Is Creating the Era of Empathy, is currently in press at Palgrave Macmillan.

Professor Huang will be JSR’s sixth Editor-in-Chief, following Roland Rust, Parsu Parasuraman, Kay Lemon, Mary Jo Bitner, and Mike Brady.  Professors Huang and Brady will be working together to coordinate the editorial transition.  We thank Mike Brady for the excellent job he has done as Editor for the last 4 years.  We believe that Professor Huang has a demonstrated commitment to high quality, high impact service research that will move the field forward in a multi-disciplinary and globally-inclusive manner.  We are pleased to welcome her as JSR’s next Editor-in-Chief.

Werner Kunz (University of Massachusetts Boston) will join the team of JSR as Senior Editor for Marketing. Werner Kunz is Professor of Marketing and Director of the Digital Media Lab at the University of Massachusetts Boston. His research focuses on digital & social media, robotic & AI, social media, service technology & innovation. His work has been published in leading journals, such as the International Journal of Research in Marketing, Journal of Retailing, Tourism Management, British Journal of Management, and Journal of Service Management, and was awarded multiple times. He earned his PhD from the Ludwig-Maximillian’s-University in Munich and is current board member of the Service Research Special Interest Group (SERVSIG) of the American Marketing Association (AMA). At JSR Werner Kunz will take care of the area of marketing, communication and public relationship to continuously strengthen the position of JSR as top-tier journal.

Edward Malthouse (Northwestern University), Stephanie Noble (University of Tennessee), and Martin Wetzels (Maastricht University) will serve as Co-Editors of JSR.

Edward Malthouse, the Erastus Otis Haven Professor at Northwestern University’s Medill School of Journalism, Media, and Integrated Marketing Communications, and Industrial Engineering. His expertise focuses on engagement and using consumer big data to improve service. He is Research Director of Northwestern’s Spiegel Center, and he has won best article awards from several journals. His editorial experience includes six years as Co-Editor of the Journal of Interactive Marketing and co-editing two special issues of the Journal of Advertising. He earned a PhD in Statistics from Northwestern. He has consulted with companies including AT&T, Accenture, Capitol One, and Inmar.

Stephanie Noble is the Proffitt’s Professor in Marketing, and William B. Stokely Faculty Research Fellow at the Haslam College of Business at the University of Tennessee. Her research focuses on customer experience management in front-line service and retailing. She has published in many top journals, including JSR, Journal of Marketing, Journal of Marketing Research, JAMS, as well as leading managerial journals such as the Harvard Business Review and MIT Sloan Management Review. She has served as Area Editor for JAMS and the Journal of Retailing. Her consulting experience includes such companies as Viking Corporation, Hollywood Casino and Resorts, Food Lion, and Ruth’s Chris Steakhouse.

Martin Wetzels is Professor in Marketing and Supply Chain Research at the School Business and Economics of Maastricht University, the Netherlands. His research focuses on service teams, service technology, service innovation and unstructured data. His work has been published in leading journals, such as the Journal of Service Research, Journal of Marketing, Journal of Consumer Research, Management Science, MIS Quarterly, JAMS, and Journal of Retailing. His research has been conducted in cooperation with numerous international companies.

Since its inception in 1998, JSR has consistently been the top-cited and most prestigious service research journal. It is currently the 11^th highest-cited journal in all of business, according to the Web of Science.