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Florian Wangenheim Named Editor-in-Chief Elect of Journal of Service Research

  • Posted by werkunz
  • On October 21, 2025
  • 0
We are delighted to announce that Professor Florian Wangenheim has been named Editor-in-Chief Elect of the Journal of Service Research (JSR), for a three-year term to replace Ming-Hui Huang, whose term ends later this year.  Since its inception in 1998, JSR has consistently been the top-cited and most prestigious service research journal.  It is currently one of the […]
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SERVSIG Mentoring Webinar

  • Posted by werkunz
  • On September 7, 2025
  • 0
SERVSIG Mentoring Webinar “Publishing in Top Service Journals”3 October 2025 (11 AM EST, 4 PM BST)online This webinar is targeted for early-career service scholars. The purpose of this webinar is to provide guidance to early-career service scholars on how to engage successfully with top journals. Panelists– Ming-Hui Huang (Journal of Service Research)– Dipayan Biswas (Journal […]
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JSR Awards 2025

  • Posted by werkunz
  • On July 28, 2025
  • 0
The Journal of Service Research (JSR) is pleased to announce its 2024 award recipients at the 2025 Frontiers in Service Conference, held in Montreal, Canada: 2024 Roland T. Rust JSR Best Article Award A vote of the JSR AEs and ERB was taken in February 2025, which considered all articles published in JSR in 2024 […]
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2025 Frontiers in Service in HEC Montréal (Canada)

  • Posted by werkunz
  • On September 2, 2024
  • 0
Frontiers in Service 2025 “Staying at the Forefront of Business through Service” 16-20 July 2025 HEC Montréal, Canada conference website: https://frontiers-in-service-2025.hec.ca/ In 2025, the Frontiers in Service Conference will be hosted by HEC Montréal and convene at their brand-new downtown campus—the building Hélène Desmarais. Please mark your calendar and join us in downtown Montréal, one of the best downtowns […]
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JSR Awards 2024

  • Posted by werkunz
  • On August 18, 2024
  • 0
Traditionally, the Journal of Service Research awards are given out during the Frontiers in Service conference. This summer 2024 in Florida, the winner of the best paper published in 2023 were announced. Join us in recognizing the authors’ contribution to our field. Jochen Wirtz, Werner H. Kunz, Nicole Hartley, and James Tarbit (2023), Corporate Digital Responsibility in […]
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Impressions from HICSS 2024

  • Posted by werkunz
  • On January 12, 2024
  • 0
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Special Sessions at the 2024 Winter AMA

  • Posted by werkunz
  • On November 27, 2023
  • 0
Panel session 1: 5pm, February 24 (Saturday), 2024, Room: SabalJournal of Service Research: An Academic-Practitioner Dialog on Managerial Service Panel session 2: 8am, February 25 (Sunday), 2024, Room Sawyer KeyJournal of Service Research: A Panelist-Audience Interaction on Managerial Service This special session introduces the “Managerial Service” special issue of Journal of Service Research (JSR), the leading service journal. […]
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Florian v. Wangenheim new Co-Editor

  • Posted by werkunz
  • On November 27, 2023
  • 0
The Journal of Service Research (JSR) is delighted to announce that Professor Florian von Wangenheim joins the editorial team as a Co-Editor. Florian replaces Edward Malthouse as he steps down due to personal reasons. JSR is widely considered the world’s leading service research journal. JSR’s 2-Year Impact Factor is 12.4 and Scopus CiteScore is 17.2, […]
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Clay Voorhees new JSR Co-Editor

  • Posted by werkunz
  • On August 8, 2023
  • 0
The Journal of Service Research (JSR) is delighted to announce that Professor Clay Voorhees joins the editorial team as a Co-Editor. Professor Voorhees replaces Stephanie Noble as she transitions to a new role. JSR is widely considered the world’s leading service research journal. JSR’s 2-Year Impact Factor is 12.4, and Scopus CiteScore is 17.2, which […]
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JSR Awards 2022

  • Posted by werkunz
  • On July 15, 2023
  • 0
Join us in congratulating the winners for the JSR best article published in 2022, the best reviewer and outstanding associate editor of the year, and the awards’ finalists! Best Paper Award Winners Josina Vink and Kaisa Koskela-Huotari (2022), “Building Reflexivity Using Service Design Methods“ The transformative potential of service design rests on its ability to […]
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Latest Posts
  • Special Issue on AI-Enabled Experience InnovationDecember 18, 2025
  • New JSR Leadership teamJune 29, 2021
  • New JSR Impact FactorJuly 1, 2021
  • Sage honors van Doorn et al. (2010)July 8, 2021
  • Service Research Priorities 2021 outJuly 8, 2021
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