We are delighted to announce that Professor Florian Wangenheim has been named Editor-in-Chief Elect of the Journal of Service Research (JSR), for a three-year term to replace Ming-Hui Huang, whose term ends later this year.  Since its inception in 1998, JSR has consistently been the top-cited and most prestigious service research journal.  It is currently one of the […]

SERVSIG Mentoring Webinar “Publishing in Top Service Journals”3 October 2025 (11 AM EST, 4 PM BST)online This webinar is targeted for early-career service scholars. The purpose of this webinar is to provide guidance to early-career service scholars on how to engage successfully with top journals. Panelists– Ming-Hui Huang (Journal of Service Research)– Dipayan Biswas (Journal […]

Frontiers in Service 2025 “Staying at the Forefront of Business through Service” 16-20 July 2025 HEC Montréal, Canada conference website: https://frontiers-in-service-2025.hec.ca/ In 2025, the Frontiers in Service Conference will be hosted by HEC Montréal and convene at their brand-new downtown campus—the building Hélène Desmarais. Please mark your calendar and join us in downtown Montréal, one of the best downtowns […]

Panel session 1: 5pm, February 24 (Saturday), 2024, Room: SabalJournal of Service Research: An Academic-Practitioner Dialog on Managerial Service Panel session 2: 8am, February 25 (Sunday), 2024, Room Sawyer KeyJournal of Service Research: A Panelist-Audience Interaction on Managerial Service This special session introduces the “Managerial Service” special issue of Journal of Service Research (JSR), the leading service journal. […]

The Journal of Service Research (JSR) is delighted to announce that Professor Florian von Wangenheim joins the editorial team as a Co-Editor. Florian replaces Edward Malthouse as he steps down due to personal reasons. JSR is widely considered the world’s leading service research journal. JSR’s 2-Year Impact Factor is 12.4 and Scopus CiteScore is 17.2, […]

The Journal of Service Research (JSR) is delighted to announce that Professor Clay Voorhees joins the editorial team as a Co-Editor. Professor Voorhees replaces Stephanie Noble as she transitions to a new role. JSR is widely considered the world’s leading service research journal. JSR’s 2-Year Impact Factor is 12.4, and Scopus CiteScore is 17.2, which […]

Join us in congratulating the winners for the JSR best article published in 2022, the best reviewer and outstanding associate editor of the year, and the awards’ finalists! Best Paper Award Winners Josina Vink and Kaisa Koskela-Huotari (2022), “Building Reflexivity Using Service Design Methods“ The transformative potential of service design rests on its ability to […]