We would like to share the good news with you. The newly released Web of Science impact factor shows that the Journal of Service Research’s 2020 impact factor is 10.667, which ranked no. 8th in the Business journal category. Thanks for Mike’s leadership and your contributions that, together, we make JSR reach a new height. Best,Ming-Hui

Professor Ming-Hui Huang has been named Editor-in-Chief Elect of the Journal of Service Research (JSR), for a four-year term to replace Mike Brady, whose term ends in Summer 2021.  Since its inception in 1998, JSR has consistently been the top-cited and most prestigious service research journal.  It is currently the 11th highest-cited journal in all […]

Call for Paper for the Journal of Service Research “Frontlines-in-Change”  Guest editors: D. Marinova & T. Arnold Deadline: 1 Oct. 2021 The “Frontlines-in-Change” (FiCa) theme concerns the role of frontlines in leading change in times of disruption, crisis and transition. The theme is broadly construed to include issues that range from how frontlines involve critical capabilities […]