Advancing Global Service Research through Meet-the-Editor Sessions and Paper Development Workshops The Journal of Service Research (JSR) was delighted to host two highly successful outreach and paper development events in China this summer, reflecting the journal’s strong commitment to engaging with its rapidly growing author community in Asia, especially China. JSR at Fudan University, Shanghai […]

Traditionally, the Journal of Service Research awards are given out during the Frontiers in Service conference. This summer 2026 at Hanken School of Economics in Helsinki, the winners for the best paper published in 2025 were announced. Join us in recognising the authors’ contribution to our field, as well as the JSR best reviewer and outstanding associate […]

The Journal of Service Research (JSR) has named four Co-Editors to serve with Editor-in-Chief-Elect Florian von Wangenheim for his term beginning January 1, 2026.  They are Beibei Dong, Elina Jaakkola, Bart Lariviere, and Vikas Mittal. Dr. Beibei Dong is the George N. Beckwith ’32 Professor and Professor of Marketing at Lehigh University, Pennsylvania. She earned her Ph.D. in […]

Special Issue: Generative AI (GenAI) and Agentic AI at the Marketing–Operations Interface in the Production and Operations Management (POM) Guest Editors Recent breakthroughs in artificial intelligence are reshaping how firms integrate marketing and operations. Advances in generative AI (GenAI) (e.g., large language models, diffusion systems) and agentic AI (autonomous, goal-directed systems) are transforming both customer engagement […]

Theme: Beyond Digital: Redefining The Future of Service Time: 1 pm – 5 pm, 2 June 2025 Venue: RHUL, Egham campus, UK Submission Deadline: 25 April 2025 Journal Editors: Professor Ming-Hui Huang is a Distinguished University Professor and Distinguished Professor at the Department of Information Management, National Taiwan University and a Distinguished Research Fellow at […]

CALL FOR NOMINATIONSEditor-in-ChiefJournal of Service Research The Journal of Service Research (JSR) is soliciting nominations (self-nominations also accepted) for a new Editor-in-Chief (EIC), with a four-year term to begin sometime later this year.  JSR is the world’s top-cited service research journal, and has, on occasion, been among the five top-cited journals in all of business.  The Journal of Service Research is open […]

The Journal of Service Research is pleased to announce that the JSR Best Article Award will henceforth be known as the Roland T. Rust Best Article Award.  Professor Rust, the founder and founding editor of JSR, will sponsor the award, which will include a $1000 prize to the winning authors.  Rust is one of the world’s leading service experts, a […]

We will organize an author workshop at the 2024 Frontiers in Service Conference. We would like to invite you to a pre-conference event concerning the Special Issue on “Disadvantaged and Vulnerable Consumers” at the Journal of Service Research. This event takes the format of a half-day workshop in which the potential contributors to this Issue will […]

Guest article by Javier Reynoso. Repost from SERVSIG.org From research on WEIRD* societies to Latin America Manchester-2008 with Professors Brian Moores (my PhD Supervisor) and Barbara Lewis I attended the first service conference in 1992. It was a workshop organized by Professor Christian Grönroos in Helsinki, while I was a PhD student at the University […]