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Service Research Priorities 2021 out

  • Posted by werkunz
  • On July 8, 2021
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The latest issue of the Journal of Service Research (JSR) (volume 24, issue 3) is now available. For a limited time, the lead article, “Service Research Priorities: Managing and Delivering Service in Turbulent Times,” is open access until July 17. This is the JSR sequel on Service Research Priorities (previously 2010, 2015, and now 2021). Please follow […]
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Sage honors van Doorn et al. (2010)

  • Posted by werkunz
  • On July 8, 2021
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The JSR article “Customer Engagement Behavior: Theoretical Foundations and Research Directions” by Jenny van Doorn, Katherine N. Lemon, Vikas Mittal, Stephen Nass, Doreén Pick, Peter Pirner, and Peter C. Verhoef has been recognized by SAGE publications as one of the winners of their 10-Year Impact Award. You find more information on the award here: https://www.eurekalert.org/pub_releases/2021-06/s-s1i061521.php
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New JSR Impact Factor

  • Posted by werkunz
  • On July 1, 2021
  • 0
We would like to share the good news with you. The newly released Web of Science impact factor shows that the Journal of Service Research’s 2020 impact factor is 10.667, which ranked no. 8th in the Business journal category. Thanks for Mike’s leadership and your contributions that, together, we make JSR reach a new height. Best,Ming-Hui
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New JSR Leadership team

  • Posted by werkunz
  • On June 29, 2021
  • 0
Professor Ming-Hui Huang has been named Editor-in-Chief Elect of the Journal of Service Research (JSR), for a four-year term to replace Mike Brady, whose term ends in Summer 2021.  Since its inception in 1998, JSR has consistently been the top-cited and most prestigious service research journal.  It is currently the 11th highest-cited journal in all […]
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Call for “Frontlines-in-Change”

  • Posted by werkunz
  • On June 24, 2021
  • 0
Call for Paper for the Journal of Service Research “Frontlines-in-Change”  Guest editors: D. Marinova & T. Arnold Deadline: 1 Oct. 2021 The “Frontlines-in-Change” (FiCa) theme concerns the role of frontlines in leading change in times of disruption, crisis and transition. The theme is broadly construed to include issues that range from how frontlines involve critical capabilities […]