Clay Voorhees new JSR Co-Editor

The Journal of Service Research (JSR) is delighted to announce that Professor Clay Voorhees joins the editorial team as a Co-Editor. Professor Voorhees replaces Stephanie Noble as she transitions to a new role. JSR is widely considered the world’s leading service research journal. JSR’s 2-Year Impact Factor is 12.4, and Scopus CiteScore is 17.2, which places it 1^st among the Service journals, 4^th among Marketing journals, 5^th (top 1%) out of 1,415 Sociology and Political Science journals, 3^rd out of 226 Organizational Behavioral and Human Resource Management journals, and 10^th out of 154 business journals indexed in the Web of Science.

Professor Voorhees is the Morris Mayer Endowed Chair of Teaching Excellence in Marketing and Professor of Marketing at the Culverhouse College of Business at the University of Alabama. He is also a member of the faculty network for the Center for Services Leadership at Arizona State University. Professor Voorhees has served in leadership roles for both AMA’s Services Marketing Special Interest Group (SERVSIG) and AMA’s Organizational Frontlines Pop-Up SIG. He has also received both the SERVSIG Emerging Scholar Award and SERVSIG’s Best Services Marketing Article Award. Professor Voorhees’ research has been widely published in top business journals such as JSR, Journal of Marketing, Journal of Marketing Research, Strategic Management Journal, Journal of the Academy of Marketing Science, Journal of Retailing, and other outlets in marketing, management, and supply chain management. Professor Voorhees has previously served as an Associate Editor at JSR.

Professor Voorhees will work with my Co-Editors (Edward Malthouse and Martin Wetzels) and me. I believe that Professor Voorhees has a demonstrated commitment to high-quality, high-impact service research that will help JSR continue to move the field forward. I am pleased to welcome him to the JSR leadership team as a Co-Editor. We also thank Stephanie Noble for her outstanding service.