Journal of Service Research

Widely considered the world’s leading service research journal and a must read to keep up with the latest in service research

Latest News

Call For Papers – GenAI and Agentic AI

Posted by werkunz
On September 9, 2025

Special Issue: Generative AI (GenAI) and Agentic AI at the Marketing–Operations Interface in the Production and Operations Management (POM) Guest Editor

SERVSIG Mentoring Webinar

Posted by werkunz
On September 7, 2025

SERVSIG Mentoring Webinar “Publishing in Top Service Journals”3 October 2025 (11 AM EST, 4 PM BST)online This webinar is targeted for early-career...

JSR Awards 2025

Posted by werkunz
On July 28, 2025

The Journal of Service Research (JSR) is pleased to announce its 2024 award recipients at the 2025 Frontiers in Service Conference,...

JSR Research Paper Development Workshop

Posted by werkunz
On March 29, 2025

Theme: Beyond Digital: Redefining The Future of Service Time: 1 pm - 5 pm, 2 June 2025 Venue: RHUL, Egham campus, UK...

Call for nomination EiC JSR

Posted by werkunz
On March 28, 2025

CALL FOR NOMINATIONSEditor-in-ChiefJournal of Service Research The Journal of Service Research (JSR) is soliciting nominations (self-nominations also accept

Roland T. Rust Best Article Award

Posted by werkunz
On February 6, 2025

The Journal of Service Research is pleased to announce that the JSR Best Article Award will henceforth be known as the Roland T. Rust Best...

2025 Frontiers in Service in HEC Montréal (Canada)

Posted by werkunz
On September 2, 2024

Frontiers in Service 2025 “Staying at the Forefront of Business through Service” 16-20 July 2025 HEC Montréal, Canada conference website: htt

10th Anniversary Organizational Frontlines – Special Issue

Posted by werkunz
On August 26, 2024

Journal of Service Research announces a… “10th Anniversary Organizational Frontlines” Special Issue Submission Window: March 31, 2025 – May 31, 2025

JSR Awards 2024

Posted by werkunz
On August 18, 2024

Traditionally, the Journal of Service Research awards are given out during the Frontiers in Service conference. This summer 2024 in Florida, the winner...