The JSR article
“Customer Engagement Behavior: Theoretical Foundations and Research Directions” by Jenny van Doorn, Katherine N. Lemon, Vikas Mittal, Stephen Nass, Doreén Pick, Peter Pirner, and Peter C. Verhoef
has been recognized by SAGE publications as one of the winners of their 10-Year Impact Award.
You find more information on the award here:
https://www.eurekalert.org/pub_releases/2021-06/s-s1i061521.php
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